1. Shipping Location
We currently ship across India.
For international shipping inquiries, please contact us at joinus@resinjewelz.in before placing your order.
2. Order Processing Time
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customized or made-to-order jewelry may require additional processing time.
You will receive a confirmation email once your order is successfully placed.
3. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
Delivery times may vary depending on your location and courier partner availability.
4. Shipping Charges
- Standard shipping charges will be calculated at checkout.
- We may offer free shipping on orders above a certain amount (if applicable).
- Shipping charges are non-refundable unless the product is damaged or incorrect.
5. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or SMS.
- You can track your order through the courier partner’s website.
If you do not receive tracking details within 3 business days, please contact us.
6. Delays in Shipping
While we strive to deliver orders on time, delays may occur due to:
- High order volume
- Courier service disruptions
- Weather conditions
- Public holidays or unforeseen circumstances
Resin Jewelz is not responsible for delays caused by third-party courier services.
7. Incorrect Shipping Information
Please ensure that your shipping details are accurate.
Resin Jewelz will not be responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.
8. Damaged or Lost Shipments
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Share clear images and an unboxing video
- We will review and provide a replacement or refund as per our Return & Refund Policy
In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
9. Contact Information
For shipping-related queries, please contact:
Resin Jewelz
Website: www.resinjewelz.in
Email: joinus@resinjewelz.in
Phone: 9699771566
